Starting on 1st of April 2019. Working from home is also possible.
What do we do?
For our clients, we welcome all of their website visitors proactively and ask them if we can help them find the right information. Via live chat you support the visitors with their searches, choices and decisions. Through professional live chats we generate quality leads to clients. Our clients are automotive, real estate brokers, IT companies, industrial companies, webshops, travel agencies and educational institutions. By outsourcing live chat, our clients can focus on their core business.
Why the Chat Agent is so important
The Chat Agents form the frontline of our core product and ensure the continued success and growth of the company. We are looking for a Chat Agent who generates leads for our clients' sales departments and for our own business through online chat. The candidate is able to communicate with all prospects in a professional manner and to build a relationship. Any eligible chat will be forwarded to the client. This role is crucial for setting the tone in creating a fanatic sales experience. Ideally, Chat Agents are strong in fast thinking and multitasking and highly responsible individuals who are proud of their work and share our great passion for exceptional customer service.
About the work
You take the lead, so the salespeople of our clients only need to close the deal. In this varied and versatile function, you are responsible for answering various customer questions about our clients' products and services by chat, but especially creating interest with the visitor for the purpose that they leave contact information with us. After extensive training, you will have content knowledge about the various products and services offered by our clients. You can have up to 3 chat conversations at the same time as well as consult various systems and programs to answer the customer’s question as well and as quickly as possible and enter contact information of your leads. In the first 3 months you will be trained on various skills so that you can perform your work well.
The working hours are between 9 in the morning and 5 in the afternoon, Monday to Friday, but in the future they will be from 7am till 11pm, 7 days a week. You work at least 20 hours a week and are sometimes required to work 40 hours a week. Flexibility and online work (especially at home) is the charm of this job. It is a job for the longer term, so you must be available for a minimum of 12 months. This job is ideal for just graduates and starters, but is also great for intelligent students, mothers with commercial skills, communicative housewives and enthusiastic 50-year olds!
Your duties and responsibilities
Every day you will be busy with:
Your knowledge and skills
We are proud of our Live Chat Agents because they are outstanding modern, versatile cloudworkers. They have the following skills:
What do we offer?
For our Chat Agents everything has been organised::
From home, could be also in Spain! (Or if you prefer, from our office in Amsterdam/Amstelveen)
Are you ready to prove yourself, and, after a year, do you want to make a second career move at LiveChat Pro? No problem, because LiveChat Pro is a fast-growing company that invests heavily in its employees. Are you excited and do you see it as a challenge to strengthen our team? Then respond immediately!
We will test candidates for the following skills:
The procedure consists of the following steps:
Acquisition is not appreciated.
Wij hebben slechts 1 doel: het bieden van uitstekende klantenservice. De feedback die wij van klanten krijgen is dat LiveChat Pro precies dat doet.
Onze opdrachtgevers besteden live chat aan ons uit. Chat met ons over live chat en probeer het uit. Of bel met ons. Binnen 10 - 15 minuten kan één van onze account managers u meer uitleg geven over hoe LiveChat Pro werkt en op basis van uw bezoekersaantallen een schatting geven over hoeveel chats, leads en orders u kunt verwachten per maand. Ook zult u meer informatie krijgen over de kosten.